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Home » PREGUNTAS FREQUENTES MADRID FOOTBALL TICKETS

FAQs


Buying tickets

What does a "ticket package" consist of?

This is a tourist package that includes the entrance ticket for an event and one or more additional services.

How can I buy a ticket package?

Simple select the event, follow the instructions on the online form and make the payment.

If I would like to give a ticket package as a gift?

You will receive a GIFT VOUCHER by email as proof of purchase.

What does buying in "Reserve" or "On Demand" mode mean?

This means that we are not the direct provider of the tickets in this case. Therefore, after making payment, you will receive confirmation from our provider validating the purchase.

Although it does not occur frequently, if for any reason our provider cannot confirm your tickets, we shall refund the total amount paid.

What does it mean when an event is labelled "Ticket Exchange" or “Ticket Exchange Platform"?

This means that MADRID-FOOTBALL-TICKETS is not the direct provider of the tickets and offers the alternative of contacting another sales point directly. When using this mode, it is important to know that the amount paid is higher than the amount that appears on the ticket, since in this case, each provider charges their commission fees.

You may rest assured that we have complete trust in all our providers.

Ticket Prices

What does Minimum Price Guaranteed mean?

An event with this label has the best price on internet.

You will not find anything better!

Do the prices include VAT and postage costs?

VAT is included in all the prices published on our web page. Postal costs can vary depending on the option selected.

What fees does MADRID FOOTBALL TICKETS charge?

There are three types of events: The first event type is when we are acting as official agents. In this case, you can see detailed information about the content and price of the elements included in the selected package.

The second type of event is the option to use a platform or ticket exchange. In this case, please remember that you are using a free market option where the provider decides the final price. These events are also duly marked.

Why is price that I paid higher than the amount printed on the ticket?

Because you are not only buying a ticket, you are buying a package that includes one or more additional services, such as courier service, stadium tour, hotel, refund insurance, excursions, etc.

Are there any group discounts?

Yes, you may request a discount for more than 8 persons.

Location of the ticket seats

Are my tickets located in the local or visitors area?

The tickets are always for areas of the local team.

Are the tickets for places together?

Most of the time, the places are grouped together.

If this is not possible, we shall always select the best locations available for you.

Could I be refused entry to the facilities?

The persons responsible for access to the facilities may prohibit the entrance to anyone who does not comply with the regulations or for security reasons.

However, we are convinced that you should not have any problems in this respect. However, we would recommend that you act with due diligence to avoid any such incidents.

Changes in ticket date or time

Can the date of a football match or other event be modified?

Although it does not happen often, for reasons beyond the control of Madrid Football Tickets, (weather, security, etc.) the scheduled date of the event or match may be modified. In any case, the tickets purchased are valid for the new date without any additional charges.

Will I be informed if there is a change of date in the event for which I bought my tickets?

You will always be informed as early as possible.

When will I know the exact time of the football matches?

Normally the times are published between 5 and 10 days before the date of the match. However, we recommend that you recheck the times once you arrive at your destination. You can do this through the webs of the football associations: www.lfp.es, www.bundesliga.de, www.legaseriea.it, www.premierleague.com, etc.

In any case, you can rely on the Madrid Football Tickets team to confirm the time of the match.

Online Ticket Payment

Which payment methods can be used?

All payments may be made with a credit card, Paypal or by bank transfer.

Is the MADRID FOOTBALL TICKETS online payment system secure?

100%. MADRID FOOTBALL TICKETS has contracted a completely standardised payment portal via the Catalunya Caixa bank, which offers complete security when making purchases.

Once the purchase is processed, will I receive confirmation?

Yes. Once the purchase is processed, you will receive a confirmation email that the transaction has been successfully completed.

If, for any reason, you do not receive a confirmation email, please contact our Customer Care Service at info@madrid-football-tickets.com, call our office (0034) 972 346 276, or ring the emergency number (0034) 690 278 507.

Ticket Collection or Delivery

Where and when can the tickets be collected?

The safest option is that you receive the tickets in the same city where the event is being held. The tickets are always delivered to the safest place possible, either in the hotel where you are staying, or in another location that allows for an easy and secure delivery.

Can I collect my tickets at the stadium ticket-box?

If it is an event where a collection at the ticket-office is possible, the purchase form will allow you to select this option.

Customer Service

Is there a Customer Care Service and an emergency telephone number to ring?

Of course! The telephone number of our office is (0034) 972 346 276. The Madrid Football Tickets team will be happy to resolve any doubts. In addition, we have an emergency phone number the day before the event.

What are the office opening hours?

Mondays to Fridays from 9.30 h to 19.30 hours (UTC +1)

What can I do if I still have any queries?

If you have any more questions, please contact us at info@madrid-football-tickets.com.